F A Q

Discover you question  or submit your inquiry from the submit form.

Getting Started

Answer: Online at www.islandventurepr.com/en/book-now or by telephone at +1 787-842-8546

Answer: Give us a call! We are here to help you! Please call us at 1-877- 937-4386 or +1 787-842-8546. We are open from 8:00am to 9:30pm Atlantic Standard time.

Answer: We have a 24hour cancellation policy and the reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling charge of $25 + tax per person, providing there is availability. For our night trips – you must cancel by 12:00 noon of the day before your trip date for a full refund.

Answer: If we cancel a tour due to weather or water conditions, you will not be charged. You will have the option to reschedule for the next available spaces.  Our captains will make the final decision as to weather conditions.  Remember a few passing rain showers are normal in the tropics and rain is more likely in the center of the island, and to the west.  We watch the weather stations carefully, and the conditions on the south coast – Ponce area may not be the same as where you are.  Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out.  If you have any questions about the weather conditions, please call us to be sure.

Answer: We don’t have a weight limit but you do need to be physically able to climb up and down our swim stairs or ladders to access the water.

On Your Trip

Answer: “No shows” or cancellation made within 24 hours of the trip time will be charged in full on credit card on file, even if you make the reservation within that period. We have a 24hour cancellation policy so all reservations canceled before 24 hours before the time of the trip are 100% refunded. You must make sure to speak to someone or receive an email response; if you leave us a message, please be sure you get a reply from us. We can reschedule you at $25 per person, providing there is availability.

Answer: Caja de Muertos Island trips, kids over the age of 3 + and children’s price applies to 10yrs and under. Due to possible water conditions kids under 3 are not allowed on these trip

Answer: We have two bathrooms aboard our catamaran.

Answer: Cellular service is available in Caja de Muertos Island.

About Our Trips

Answer: Generally they are not, however guests should know how to swim and be comfortable in the water. Some guests who are non-swimmers might opt to stay onboard the boat and watch the fish through our underwater windows. Upon making a reservation, you must inform us if anybody in your group has any back or heart problems or is pregnant, as the power boat trips can be bumpy as we ride over the open water.

Answer: Yes, children are welcome aboard our trips! (However, we do not recommend the Caja de Muertos Island trip for children under three).

Answer: We do not allow children under the age of three on our Caja de Muertos Island trips!

Answer: Our trips leave the dock at La Guancha in Ponce and return to the same location. We generally cannot drop you off at any other location.

Answer: You are welcome to bring your own gear. Many people are used to their own mask and snorkel, (but there is not discount for that).

Before You Go

Answer: Give us call if you would like a sample itinerary for your day! You will also receive detailed information with your email confirmation once booked.

Answer: If you have any questions at all, don’t hesitate to give us a call 787-842-8546

Answer: Sure! As long as you know how to swim and are in good physical condition. Don’t forget to inform us if you have any back or heart problems.

Answer: We include all beverages and food (including snacks). All you really need to bring is a bathing suit, towel, sunblock, and a camera to capture the fun!

We recommend that you wear a bathing suit under light clothing. You can wear water shoes or sandals. If you would like, you can bring dry clothes for the ride home.

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